Service and Support

HTG Service can provide a range of services for your Professional Coffee Equipment. These include:

• Customer Service & Support – Our Ipswich based call centre is manned seven days a week providing technical advice, arranging spare parts supply and arranging reactive service calls.
• Reactive Service Calls – Our Service Technicians work seven days a week providing national reactive service coverage.
• Preventative Maintenance & Service Contracts – Our Aftersales department can tailor an ongoing service contract to fit your individual business needs. Contacts range from automatic quarterly posting of consumables, through to complete ‘Peace-of-Mind’ preventative maintenance. Contact our Aftersales Department for more details.
• Annual P.S.S.R Testing – Our team of qualified engineers can perform essential annual pressure vessel tests on the boilers in your coffee equipment. A service which is required by most UK insurance companies.

We like this coffee…

We are proud to partner with Roast House Coffee, a specialist UK roaster known for its exceptional, ethically sourced espresso blends. Through our collaboration, you can now purchase Roast House’s signature Gemini, Scorpio, and Taurus coffee beans directly from HTG Extras, our official online store.

Each blend has been expertly crafted to deliver distinctive flavour profiles — from the smooth, balanced sweetness of Gemini to the bold intensity of Scorpio and the rich, full-bodied depth of Taurus. Perfect for professional baristas and coffee enthusiasts alike, Roast House beans bring consistent quality and character to every cup.

Coffee Machine Cleaning Supplies

You can stock up on essential commercial-grade coffee machine maintenance supplies through our sister site, HTG Extras. From descaling tablets and cleaning powders to eco-sprays for frothers and grinders, you’ll find a dedicated range of “Coffee Machine Cleaners” built to keep your high-performance equipment running at peak efficiency.

Available for rapid UK delivery, this range ensures your barista setup remains hygienic, compliant and reliable — exactly what professional hospitality operations demand.