Service and Support

HTG Service can provide a range of services for your Professional Coffee Equipment. These include:

• Customer Service & Support – Our Ipswich based call centre is manned seven days a week providing technical advice, arranging spare parts supply and arranging reactive service calls.
• Reactive Service Calls – Our Service Technicians work seven days a week providing national reactive service coverage.
• Preventative Maintenance & Service Contracts – Our Aftersales department can tailor an ongoing service contract to fit your individual business needs. Contacts range from automatic quarterly posting of consumables, through to complete ‘Peace-of-Mind’ preventative maintenance. Contact our Aftersales Department for more details.
• Annual P.S.S.R Testing – Our team of qualified engineers can perform essential annual pressure vessel tests on the boilers in your coffee equipment. A service which is required by most UK insurance companies.

Do you need coffee beans for your machine?

You can use whichever brand or roast of coffee you like in the equipment which we supply. That’s entirely up to you, we won’t tie you down. But…

If you are looking for a great coffee bean to make amazing espresso based coffee drinks or even for bulk brewing we can point you in the right direction…. We have commissioned our very own Signature Artisan Blend of coffee beans from our friends at Pure Gusto. Rich, smooth and perfect for use in all types of coffee machine from traditional espresso to French press…