Coffee Machine Service and Support
Support that keeps your coffee offer running
When coffee is part of your business, equipment downtime is more than an inconvenience. It can slow down service, disappoint customers and cost you sales.
Barista Tech by Taylor UK does not just supply professional coffee equipment. Through HTG Service, we can also support your business with technical assistance, reactive service cover, preventative maintenance, spare parts, accessories and PSSR pressure testing for a wide range of traditional and bean-to-cup coffee machines.
Whether you run a café, restaurant, hotel, office, retail site or multi-site foodservice operation, our aim is simple: to help keep your coffee equipment working properly, consistently and reliably.
Professional aftercare for commercial coffee equipment
Commercial coffee machines work hard.
They deal with daily demand, repeated use, hot water, steam, milk systems, grinders, cleaning cycles and pressure components. To perform at their best, they need the right care, the right parts and access to trained technical support when something goes wrong.
HTG Service can provide support for professional coffee equipment, including traditional espresso machines and bean-to-cup systems. From technical advice and spare parts through to engineer visits and planned maintenance, we can help you look after your equipment throughout its working life.
Get in touch
Technical Assistance, Spare Parts & Accessories
Tel: 01473 350000 (Mon-Fri / 9am to 5pm)
Email: service@htgtrading.co.uk
Reactive service when you need support
If your coffee machine develops a fault, you need clear advice and a practical route to getting it resolved.
HTG Service can arrange reactive service calls for professional coffee equipment, helping your business respond quickly when a machine is not performing as it should.
Our support team can help assess the issue, advise on next steps and arrange an engineer visit where required.
For busy businesses, this kind of support can make a real difference.
Preventative maintenance and service contracts
The best way to reduce avoidable disruption is to look after your equipment before problems become urgent.
Preventative maintenance helps keep commercial coffee machines clean, safe and working efficiently. It can also help identify worn components, performance issues and potential faults before they lead to unexpected downtime.
HTG Service can tailor preventative maintenance and service contract options around your business needs, from scheduled servicing through to more complete peace-of-mind support.
If coffee is an important part of your operation, planned maintenance is worth building into your routine.
Why service support matters
Good coffee depends on more than the machine itself.
Consistent performance relies on the full setup being looked after properly. That includes the machine, grinder, water quality, cleaning routine, milk system and service schedule.
Reliable support helps your business:
- Reduce avoidable downtime
- Maintain drink quality and consistency
- Protect your equipment investment
- Keep staff confident during busy service
- Plan maintenance around your operation
- Access technical support when issues arise
- Stay on top of pressure testing where required
For cafés, hotels, offices, restaurants and foodservice operators, dependable service support is part of running a reliable coffee offer.
Support for different coffee environments
Every business uses coffee equipment differently.
A high-volume café may need fast engineer response and regular preventative maintenance. A hotel may need support across several machines or service areas. An office may need a simple, reliable bean-to-cup setup with clear maintenance routines. A restaurant may need equipment that performs consistently during peak service without slowing the team down.
Barista Tech and HTG Service can help support a wide range of coffee environments, including:
- Independent cafés and coffee shops
- Restaurants, pubs and bars
- Hotels and hospitality venues
- Offices and workplace coffee areas
- Convenience and retail sites
- Foodservice operators
- Multi-site businesses
Whether you are buying new equipment or looking after machines already in place, we can help you understand the right support options.
Support from the wider HTG Trading group
Barista Tech is part of Taylor UK and the wider HTG Trading group.
That means customers can benefit from commercial equipment knowledge, product advice, service support and access to parts and maintenance products from connected businesses within the group.
For customers, this creates a more joined-up approach. You can speak to Barista Tech about choosing the right coffee solution, and HTG Service can help support that equipment once it is installed.
Need help with your coffee equipment?
If you need technical support, spare parts, preventative maintenance, PSSR testing or a reactive service call, speak to HTG Service.
If you are planning a new coffee setup or upgrading your existing equipment, speak to Barista Tech and we can help you choose a solution that suits your business.
Call 01473 350000 for service support, or contact Barista Tech to discuss new coffee equipment.
Coffee Machine Cleaning Supplies
You can stock up on essential commercial-grade coffee machine maintenance supplies through our sister site, HTG Extras. From descaling tablets and cleaning powders to eco-sprays for frothers and grinders, you’ll find a dedicated range of “Coffee Machine Cleaners” built to keep your high-performance equipment running at peak efficiency.
Available for rapid UK delivery, this range ensures your barista setup remains hygienic, compliant and reliable — exactly what professional hospitality operations demand.
Frequently asked questions
Do you service commercial coffee machines?
Yes. Through HTG Service, Barista Tech can support a wide range of professional coffee equipment, including traditional espresso machines and bean-to-cup coffee machines.
Can you provide preventative maintenance for coffee machines?
Yes. HTG Service can discuss preventative maintenance and service contract options based on your equipment and business needs.
Do commercial coffee machines need PSSR testing?
Some commercial coffee machines include pressure systems such as boilers and may require regular PSSR testing. HTG Service can advise whether this applies to your equipment.
Can I order coffee machine spare parts and accessories?
Yes. HTG Service can assist with spare parts and accessories for supported professional coffee equipment.
Who should I call for service support?
For service, spare parts and technical support, call HTG Service on 01473 350000. For new coffee equipment enquiries, contact Barista Tech on 01473 350046.
We like this coffee…
We are proud to partner with Roast House Coffee, a specialist UK roaster known for its exceptional, ethically sourced espresso blends. Through our collaboration, you can now purchase Roast House’s signature Gemini, Scorpio, and Taurus coffee beans directly from HTG Extras, our official online store.
Each blend has been expertly crafted to deliver distinctive flavour profiles — from the smooth, balanced sweetness of Gemini to the bold intensity of Scorpio and the rich, full-bodied depth of Taurus. Perfect for professional baristas and coffee enthusiasts alike, Roast House beans bring consistent quality and character to every cup.
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